Check access before changing the account
Reload once, confirm the connection and try a current supported browser. If you are using an installed app, compare it with a normal browser tab. Check the account and sign-in method before concluding that a subscription or chat history has vanished.
An isolated error does not by itself establish a service-wide outage. Note the time, the exact message and whether the same action fails on another connection. Avoid repeatedly resetting settings without recording what changed.
Give a pending request time to finish
Delivered in chat means a message arrived, not that its answer is complete. A higher thinking setting can take longer. In Studio, inspect the request and gallery before sending duplicates, especially when each request has a displayed Moments charge.
For playback, check the selected episode, its access requirement and the sound control. A locked episode, a Coming soon entry and a loading problem are different states.
Use the current controls
Some instructions written for an earlier version use older labels. S3.5 is now called S3, and Studio brings images and videos into one workspace. A missing older label is not necessarily a missing feature.
If a control is not available, check its plan requirement and selected mode. For example, a Classic video does not expose all the reference options of newer models.
Send a useful support request
Write to support@secrets.ai with the account email, browser or device, affected feature, error text and approximate time. If media or billing is involved, include the request or receipt detail that identifies the issue.
Crop screenshots to the relevant problem. Never include passwords, a complete card number or another person's private information.
Questions
Is Secrets AI down?
Check whether the problem affects the whole site or only one action. A browser error, account issue or pending generation can look similar from one screen. Record the exact failure and contact support if it persists.
Why can I log in but not use a feature?
Check the selected account, plan, Moments balance and the specific feature's access conditions. Login success does not mean every paid action is included.
Why do older instructions mention S3.5?
That mode is now named S3. Existing conversations retain their history; the name change is not a request to recreate the account.
Should I send the same generation again?
First inspect the current request and gallery. Submitting duplicates can create separate requests rather than repair a pending one.