Return to the account you used before
Open Log In and use the sign-in method connected to your account. If you used Google, choose the same Google account. If you used email and password, check the email spelling and use the password-reset option when needed.
An empty conversation list can mean you signed into a different account. Compare the profile email and subscription status before starting again or making another purchase.
Understand the settings
Profile settings include your display name and receipt or notification email. Companion preferences control defaults for future conversations. Subscription settings show your plan and renewal information, while Moments history helps explain spending and purchases.
A profile email and a Google sign-in connection are stored separately. Changing the profile email alone does not change which Google account signs you in. Use the supported account-change process or contact support if you are unsure.
Keep account changes separate
Signing out, uninstalling the web app, cancelling renewal and deleting an account are different actions. For ongoing billing, use subscription management. For conversations, use history controls. Do not delete an account as a substitute for checking a billing setting.
For help, email support@secrets.ai with the account email and a description of the issue. Never include a password, full payment-card number or verification code.
Questions
Where do I log in to Secrets AI?
Use Log In on the Secrets website or installed web app. The account is shared between those views.
Why are my chats missing after login?
Check that you used the original account and sign-in method. Also check Archived Chats in settings before assuming a conversation was deleted.
Does changing my display name create a new account?
No. A profile name is a setting on the existing account. It is different from switching the account you use to sign in.
Does deleting the app cancel payment?
Removing the installed web app does not manage the subscription. Use Subscription or Settings to review renewal and cancellation.