Adult access and fictional identities
You must be at least 18 and meet any higher local age-of-majority requirement to use Secrets. Characters are fictional. Do not impersonate another person, provide someone else's private information or try to recreate an identifiable individual in intimate media.
We prohibit minor-related sexual material, exploitation, non-consensual content and attempts to bypass safety controls. These restrictions apply to every plan. Review adult roleplay boundaries when deciding whether a premise is appropriate.
Personal information and account data
We process account information, conversations and usage data to provide the service, support personalization, improve models and maintain safety. Service providers and legally required disclosures can also involve personal information. Chat should not be treated as a place to store passwords or payment credentials.
Permanent deletion removes identifiers and chat history, while transaction records are retained for seven years and security or system logs for up to twelve months. See privacy and safety for retention and data-rights guidance. Contact support@secrets.ai for an access, correction or deletion request; verification may be needed.
Renewal, cancellation and billing issues
Cancellation stops renewal; it does not immediately end the paid period or automatically refund it. Raise a billing error in writing within 30 days of the statement and include the transaction reference. Moments purchases are generally final, subject to billing corrections and applicable law.
For an initial EU or UK subscription, the published withdrawal period is 14 calendar days: unused premium access qualifies for a full refund, while use can lead to a proportional deduction. The provision does not restart at renewal. Review billing and refund details before sending a request.
Reports and company contact
Send account, payment or content concerns to support@secrets.ai. Identify the relevant page, transaction or approximate event time, describe the issue and explain what you want reviewed. Do not send passwords, full card numbers or copies of unlawful material. Use legal@secrets.ai for legal inquiries.
Our mailing address is Secret Labs Inc., 8 The Green Ste D, Dover, DE 19901, United States. Help explains how to prepare a support request and separate a technical problem from an account or billing question.
Questions
Does a subscription remove the content rules?
No. Paid access changes eligible features and allowances, not the requirement to follow our safety rules.
Should I delete an account to cancel renewal?
Treat these as separate changes. Check the subscription status and cancellation confirmation rather than assuming that removing a conversation or app shortcut affects billing.
What if I need to report a privacy concern?
Contact support@secrets.ai with the account email, a description of the concern and the relevant location or date. Avoid including unnecessary sensitive information.